Terms & Conditions

Raven provides AI-powered recruiting, onboarding, marketing, and team-support tools and services for real estate teams and brokerages, including:

Raven Recruiting: automated candidate response, qualification, and interview scheduling.

Raven Onboarding: an automated agent onboarding system.

Raven Marketing: done-for-you recruiting ad campaigns.

Raven Buyer & Seller: lead management automation (when available).

Virtual assistant placement: trained virtual assistants supplied under a separate staffing agreement.

We may add, change, or discontinue features at any time. If a separate signed agreement covers your services, that agreement controls where it conflicts with these Terms.

You must be at least 18 years old and able to enter into a binding contract. If you use the services for a business, you confirm you are authorized to bind that business. You are responsible for keeping your login credentials secure and for all activity under your account.

Pricing: Plan prices and setup fees are shown on the Site or in your order and may change with 30 days' notice for existing customers.

Billing: Subscriptions are billed monthly in advance, starting on your sign-up date, to the payment method you provide. You authorize us to charge it on each billing date.

Setup fees: Setup fees cover onboarding and configuration work and are non-refundable once work has started.

Cancellation: You may cancel at any time with 30 days' written notice to support@ravenleadpro.com. Cancellation takes effect at the end of the current billing period. We do not give refunds or credits for partial months.

Late payment: If a payment fails, we may pause or suspend the services until the balance is paid.

Ad spend: For marketing services, ad spend paid to platforms such as Meta or Google is separate from our fees and is your responsibility, unless your plan states otherwise.

Taxes: Fees do not include taxes. You are responsible for any applicable sales or use taxes.

Some services use AI processing, text messages (SMS/MMS), and emails, which are billed based on your usage:

Included allowance: Your plan may include a monthly allowance of AI credits (tokens), SMS messages, and emails, as shown on the Site or in your order. Unused allowance does not roll over unless your plan says it does.

Overage: Usage above your allowance is charged at our then-current usage rates, listed on the Site or in your account dashboard.

Add-on credits: You may buy prepaid add-on credits for AI, SMS, or email usage at any time. Add-on credits are non-refundable and expire 12 months after purchase or at cancellation.

Auto-recharge: If you turn on auto-recharge, we will charge your payment method for a new credit bundle whenever your balance drops below the threshold you set.

Pass-through fees: Carrier, messaging-registration (such as A2P 10DLC), and third-party AI or email provider fees may be passed through to you at cost.

Billing and limits: Usage charges are billed monthly in arrears, with your subscription. We may pause messaging or AI features if your credit balance runs out or a usage payment fails. Usage records in our system are the basis for these charges.

You agree to:

give us accurate information and the access we need to deliver the services;

have the legal right, and any consent required, for every contact, lead, or candidate whose information you give us or ask us to message;

comply with all laws that apply to your business, including real estate licensing rules, fair housing and equal employment laws, and telemarketing and messaging laws such as the Telephone Consumer Protection Act (TCPA) and CAN-SPAM; and

not use the services to send spam, unlawful, misleading, or discriminatory content.

Virtual assistants we place remain engaged by Raven. If you hire, contract with, or pay a Raven virtual assistant directly, during your agreement or for 12 months after it ends, you agree to pay the conversion fee set out in your staffing agreement. If no amount is stated, the fee is one year of that assistant's fees at your current hourly rate.

Our services use artificial intelligence and automation to draft and send messages, qualify candidates, and schedule appointments for you. AI output can contain errors. You are responsible for reviewing your settings and templates and for how the services are used on your behalf. We do not guarantee any number of leads, hires, appointments, or other results.

The Site, our software, workflows, templates, and branding are owned by Raven and protected by law. We grant you a limited, non-exclusive, non-transferable right to use the services during your subscription. You may not copy, resell, reverse-engineer, or build a competing product from them. You keep ownership of your own data and content. You give us permission to use it only to provide and improve the services.

The services connect with third-party platforms, such as CRM, calendar, advertising, messaging, and payment providers. Your use of those platforms is governed by their own terms. We are not responsible for their availability, actions, or policies.

THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.

TO THE FULLEST EXTENT PERMITTED BY LAW, RAVEN IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA. OUR TOTAL LIABILITY FOR ANY CLAIM IS LIMITED TO THE FEES YOU PAID US IN THE THREE (3) MONTHS BEFORE THE CLAIM.

You agree to defend and hold Raven harmless from any claims, fines, or losses arising from your content, your contacts' data, your breach of these Terms, or your violation of any law, including messaging and telemarketing laws.

We may suspend or end your access if you breach these Terms, fail to pay, or use the services unlawfully. Sections 5, 7, and 9 through 13 survive termination.

These Terms are governed by the laws of the State of Louisiana, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Louisiana, and you consent to their jurisdiction.

We may update these Terms from time to time. We will post the new version on this page with a new "Last updated" date. Continuing to use the Site or services after a change means you accept it.

Raven Lead Pro LLC · support@ravenleadpro.com · mailing address available on request.